We stand by the quality of our products and are confident that you will be fully satisfied with your purchase. If for any reason you are not satisfied, we are happy to accept returns and issue a refund on the following conditions:

  • We receive your request with 30 days of purchase
  • The goods are unused and in original condition
  • The item/s are still properly packaged in their original boxes and the packaging is still in original condition

STEP 1: Fill out your returns form, here.

STEP 2: Send your item/s back to the address below:
Gaucho BBQ Grills
78 Rene St
Noosaville  QLD 4566

STEP 3: Once we have received your items they will be assessed and you will be notified if your return has been accepted. If the return is accepted then we will issue you with a refund to your nominated bank account. The refund amount will not include freight costs. If your return does not satisfy the above conditions it will not be accepted and will be returned to you at your expense.