Shipping Terms

Region Delivery Time Cost Service
Australia Metro Areas: 5 days

Regional Areas: 12 Days

Product Dependent

Indicated at Check out

TNT Road Express

INTERNATIONAL DELIVERIES
For International Deliveries please contact us on sales@gaucho.com.au to request a quotation.

COVID-19 CONSIDERATIONS
Orders are still bring processed and sent as usual. However, social distancing protocols may limit the delivery driver’s flexibility in terms of placing the goods where you would like them. Please try to cooperate with the driver in this regard as much as possible.

TRACKING YOUR ITEMS
Once your order has been packed and left our warehouse, you will be emailed a tracking number by TNT and a link to follow the progress of your order.

UNLOADING GOODS
The Insulated Firebox is very heavy and cannot safely be lifted by one person. In the event that the deliver driver vehicle is not equipped with a tail lift, the driver will need assistance to unload the Firebox from the vehicle.

RECEIVING GOODS
Please ensure that there is someone present at the delivery address during working hours. If no one is available when the first delivery attempt is made then additional fees will arise for subsequent delivery attempts.

PROCESSING TIME
Please allow 1 working day for processing before your parcel is sent. Please note that shipping times can vary depending on public holidays, festivals or other uncontrollable events.

MISSING PARCELS
In the event that your parcel is held up or is lost, please notify us at info@gaucho.com.au. We will do our best to coordinate with TNT to locate the item.

INCORRECT INFORMATION
Once your order has been placedĀ no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, freight costs cannot be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP atĀ info@gaucho.com.au and we will attempt to correct the mistake.

DAMAGED GOODS PROCEDURE
Your goods will be insured while in transit. In the event that the goods incur damage in transit, you must notify us within 48 hours so that we can submit a claim for compensation. Please take some photographs that clearly show the damage. If the packaging shows signs of an impact then please include photographs of the packaging and retain the packaging as proof in case the claim is disputed. Once the claim has been assessed and accepted we will send you a replacement product. The damaged product must also be repackaged and prepared for return to our warehouse.